Homestyle Roofing & Building

Privacy Policy

This privacy policy explains how Homestyle Roofing & Building collects, uses and protects the personal information you provide when you contact us, request a quote or use this website. We are committed to handling your information responsibly and in line with UK data protection law.

This policy refers to personal data, which is information concerning any living person who is not already in the public domain. The Data Protection Act (DPA), the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR) protect your rights over how your personal information is safeguarded and processed.

Who we are

Homestyle Roofing & Building is a Berkshire-based roofing and building contractor. If you have any questions about this policy or about how we handle your data, you can contact us by email at info@homestyleroofingbuilding.co.uk or by phone on 01628 334332.

Personal data we collect

We collect information so that we can provide our services and stay in contact with you. This information typically comes from enquiry and quote forms you complete, records of our correspondence with you, telephone calls, and your use of this website, including your IP address and statistics about how you browse the site. When you submit an enquiry, this is usually your name, phone number, email address, postcode and a description of the work you need. We only collect the information we need, we do not collect special category data, and we do not sell or broker your personal data. Please do not include sensitive personal information in your message.

How we handle your enquiry data

When you send us an enquiry through this website, your details are used only to respond to that enquiry and to prepare and discuss your quote.

  • Lawful basis. We process your enquiry on the basis of our legitimate interest in responding to you, and in order to take steps at your request to enter into a contract for the work you need.
  • Who processes it. Your enquiry is handled by Homestyle Roofing & Building and by our website partner Digital Five, whose form service (using the email provider Postmark) delivers the enquiry to us and keeps a copy in a secure archive so that no enquiry is lost.
  • Retention and access. Enquiries are retained for as long as needed to deal with your request and for our legitimate business records. Access to the Digital Five archive is restricted to authorised personnel.
  • Your rights. You can request access to, correction of, or deletion of your personal data at any time by contacting us at info@homestyleroofingbuilding.co.uk or calling 01628 334332.

How we use your information

We use your information solely to respond to your enquiry, arrange a site visit, prepare a quote and carry out any work you go on to instruct. We do not sell your data, and we do not use it for marketing without your consent.

Who we share your personal information with

We will not pass your personal data to third parties unless it is necessary to provide a service you have asked for, it is a step towards a service you intend to take up, or we are required to do so by law. The third parties who may process your data on our behalf, or receive it where required, include:

  • our website partner Digital Five and its form and email provider (Postmark);
  • analytics providers, such as Google, where you have consented to statistics cookies;
  • professional advisers, network and service providers who support our business;
  • law enforcement, regulators or other authorities where we are legally required to do so;
  • a prospective buyer or seller, in the event that we restructure or sell part of the business.

Cookies

Our website uses cookies and similar technologies to help the site work, to remember your preferences, to understand how the site is used and, where you agree, to support marketing. Cookies are small strings of information that a website stores on your device and that your browser provides back to the website on each visit. The cookies we may use fall into the following categories:

  • Necessary cookies are essential for the operation of our website.
  • Preferences cookies remember your preferences and settings.
  • Statistics cookies collect information about how you interact with our website.
  • Marketing cookies track your online activity to help deliver more relevant advertising.

In line with the UK GDPR and PECR, we ask for your consent before setting any non-essential cookies. You can change your choices at any time through the cookie settings on this website.

Google Analytics

Our website may use Google Analytics to understand how visitors use the site, such as how often visitors come to the website, which pages they visit and what other websites they used before coming to ours. IP addresses are collected but are not combined with other personal data. Analytics cookies are only set once you have agreed to statistics cookies. The service provider is Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Advertising

Where we run online advertising, we may use tools such as Google Ads or the Meta (Facebook) Pixel to measure how well our adverts work and to show relevant adverts to people who have visited our website. These tools are only activated after you have consented to marketing cookies, and they are governed by the respective providers' own data policies.

Legal basis for processing

We process personal data to carry out our contractual obligations to you, to comply with our legal obligations, and for our legitimate interests in running and promoting Homestyle Roofing & Building, provided those interests are not overridden by your rights.

Consent

By agreeing to this privacy notice, or by submitting an enquiry, you consent to Homestyle Roofing & Building processing your personal data for the purposes set out above. You can withdraw your consent at any time by emailing info@homestyleroofingbuilding.co.uk or calling 01628 334332.

Retention policy

We keep your personal data for the duration of any contract and, afterwards, only for as long as we need to in order to meet our legal obligations, typically up to seven years after a contract ends.

Data storage and transfers

Your data is stored securely and access is restricted to authorised personnel. Some of our service providers, such as our form and email provider, may process data outside the UK or EEA. Where this happens, we rely on adequacy decisions or standard contractual clauses to keep your data protected to UK standards.

Your rights as a data subject

Under UK data protection law you have the following rights:

  • the right of access to the personal data we hold about you;
  • the right to rectification of inaccurate or incomplete data;
  • the right to erasure (the right to be forgotten);
  • the right to restrict our processing of your data;
  • the right to data portability;
  • the right to object to certain types of processing;
  • rights relating to automated decision-making and profiling.

To exercise any of these rights, contact us at info@homestyleroofingbuilding.co.uk or on 01628 334332. We may need to confirm your identity before we act on a request.

Complaints

If you wish to make a complaint about how your personal data is being processed by Homestyle Roofing & Building, you have the right to raise it with us directly by email at info@homestyleroofingbuilding.co.uk or by phone on 01628 334332. If your complaint is not resolved to your satisfaction, you have the right to escalate it to the Information Commissioner's Office (ICO).